About
Call Centre Consulting and CRM Consulting
In the centre of all our activities are the questions: "How can we gain more profitable customers - and how can we retain them?" These fields are usually called Customer Acquisition and Customer Retention. Jens Moeller Consulting Ltd. acts as an independent Consulting firm providing neutral advice and delivering according solutions for your business.
If you represent a Telemarketing or Call Centre Outsourcing firm and you are looking for a partner to resell your services, please note that Jens Moeller Consulting Ltd. acts as a Consulting firm only, not as a reseller or broker of outsourcing services.
The characteristics of Jens Moeller's Call Centre Consulting services are:
- Broad spectrum of experience in nearly all aspect of Call Centre Management
- The business perspective focusing on key business goals while considering outsourcing and technologies to achieve them
- Independent Call Centre and Telemarketing Consulting, results driven
- Co-operation with research institutes and associations
- Strong sense of networking with industry colleagues
- Emphasis on "How to improve Call Centre performance and how to cut Call Centre costs using call centre outsourcing services and supporting technologies". Strong sense for integrating these aspects.
Industry experience:
Clients include large Blue Chip organisations as well as SMEs. Our industry focus is on the High Tech, Media and E-Commerce industries such as Telecommunications, Broadcasters & Cable TV, IT & Software, E-commerce & Mail Order. The full range of verticals also includes Financial Services, Consumer Goods (non E-Commerce FMCG), Automotive and Electronics.
For more detail get in touch now at: info[at]jmoellerconsulting.com or +44 (0)20 799 32 415