Call Centre Consulting - Overview

Heads of Call Centres, Sales & Marketing have booked our Call Centre Consulting services regarding the following topics:

• Customer Strategy: how to gain and retain customers
• How to improve Call Centre performance and how to cut Call Centre costs: aligning goals, strategy, key performance indicators (KPIs) and measures to improve performance - including bespoke Benchmarking and Organisation Assessments
• Business Process Reengineering for Customer Interaction Processes and relating Back Office Processes
• Bespoke Benchmarking regarding performance and costs
• Bespoke Call Centre Market Research (co-operating with primary information Researchers and Analysts) including client, competition, business partner and vendor research
• Call Centre Outsourcing: goals, strategy, make or buy, outsourcing model, vendor selection, support of negotiations, conflict resolution, KPIs, service (level) agreements
• How to launch a Call Centre