Call Centre Consulting & CRM Consulting

As an independent Management Consultancy Jens Moeller Consulting Ltd. (JMC) provides neutral advice on Customer (Relationship) Management and Call Centre Management. JMC also delivers according solutions for your business. In the centre of all activities are the questions: "How can we gain more profitable customers - and how can we retain them?" These fields are usually called Customer Acquisition and Customer Retention.

Winning and retaining profitable customers is at the heart of all we do. Our approach is holistic and downto earth: only credibility matters. Organisations have to keep what they promise to their prospects and customers. That is why Marketing, Sales and CRM & Retention need to be integrated. This simple fact considered, companies can save lots of time and money in Marketing & Sales.

Heads of Call Centres, Sales & Marketing have booked our services regarding topics such as Customer Strategy definition, Business Process Reengineering, Performance Improvement incl. KPI, Business Analysis, Call Centre Cost Cutting, Benchmarking & Assessments,  Call Centre Outsourcing and tailored Call Centre Market Research.

You may want to have a closer look at the Call Centre Consulting Services. To explore the Call Centre topic in general, have a look at the Call Centre Blog. For Offshore Outsourcing providers and other BPO companies there is also a Call Centre Book about the question "How to sell Offshore Outsourcing Services to Europe and North America". On that page you also find information about the first book about Call Centre Outsourcing in German language. For further market research, analysts, media and other resources, go to the Industry Call Center Resources. Finally, some words about us.

For more detail get in touch now at: info[at]jmoellerconsulting.com or +44 (0)20 799 32 415